PDAplus.nl is affiliated with Qshops Keurmerk (www.qshops.org).

CONTENT

1. Company data
2. Qshops Keurmerk / Qshops Quality Mark
3. How to order?
4. Warranty
5. Complaints and suggestions
6. Return policy
7. Privacy
8. General conditions

1. Company data
PDAplus.nl
Postbus 5062
1410 AB Naarden – The Netherlands

Store / takeaway counter:
Kobaltstraat 7d
1411 AM Naarden – The Netherlands

Opening hours customer service and store:
Monday - Friday: 2pm to 5pm

E-mail: info@pdaplus.nl
Phone: +31 (0)35 678 08 06
Chamber of Commerce Gooi en Eemland : 32113723
VAT no: NL8155.80.617.B01

2. Qshops Keurmerk / Qshops Quality Mark
PDAplus.nl is affiliated with the Qshops Quality Mark. When you shop with such a web shop, as a consumer you know that:

  • You know exactly with who you are doing business
  • You can rely on an independent disputes commission
  • The general conditions are clear
  • The web shop is following the Dutch legislation
  • The web shop commits the Qshops rules
  • You will have a cooling-off period of at least 14 days

3. How to order?
The order procedure will goes as follows:

  • When you have selected the article you want to order: press the button ‘Add to Cart’.
  • When you have ordered all the articles you wanted: press the button ‘Cart’ to see the content. If you want you can change the quantity there. Press on the button ‘update’ to calculate the total order amount
  • Press the button ‘Continue’.
  • When you a new customer you will asked to enter your data. If you want you can create an account with a password, so you can login the next time. When you have an account you can check your history, invoices, etc. We are only asking for necessary data which we need to complete your order.
  • The next step is to select the payment method.
  • When the order is completed you will automatically receive an order confirmation by e-mail. A second e-mail will be sent to you as soon as the order has been sent out.

 

4. Warranty
The offered articles have a warranty period of at least 1 year, depending on the article type and the manufacturer warranty. No warranty can be claimed when the article is damaged as a result of improper use, wear of repairs done by thirds.

When there is a problem with an article you have received, please contact us per e-mail : info@pdaplus.nl

Our goal is to keep you satisfied and solve the problem.

5. Complaints and suggestions
Complaints

When you are not 100% satisfied, please report this to us. Than we have the opportunity to solve the problem and to keep up our quality level of service.

Do you have a complaint? Contact us directly by e-mail or phone. We will do our utmost to react as soon as possible.

It is also at our benefit that you have a good feeling when you order with us. Should there be a problem we cannot solve, you can contact the dispute commission of the Qshops Quality Mark organization (www.qshops.org).


Suggestions
Do you have a suggestion? For example what could be better, what do you suggest to improve? Or which article(s) are you missing in our assortment? Please report this to us: info@pdaplus.nl

6. Exchange / return

14 days cooling-off period
Articles can be exchanged or returned within 14 days. During this period you will have to take care of the article and the packaging carefully. The article must be in a saleable condition. Please, inform us by e-mail when you want to exchange or return an article.

Roadmap exchange / return
For both of us clear communication is important. Please, send us an e-mail or give us a call if you want to exchange or return something.  After this step you can return the article(s) with a copy of the invoice to: PDAplus BV, PO Box 5062, 1410 AB Naarden, The Netherlands.

We will inform you by e-mail when we have received it.

In case of a faulty delivered article or damaged article, we will compensate the shipping costs made by you.

Our return department only accepts sound packed shipments

7. Privacy
We will respect your personal data and we will handle it with care. We are only using this data for internal use.

 8. General conditions
We are affiliated with the Qshops Keurmerk / Quality Mark organization. Our general conditions are drafted by this organization and adapted for PDAplus.nl.